Terms of Service

The Service

Fillio lets you build online forms, share them by link, embed them on other sites and collect the answers. You can build a form yourself, start from a template or describe it to our AI form builder. Features differ by plan and by country, and we may add, change or remove features over time.

You can also use Fillio through the Fillio app in Canva, the Fillio plugin for WordPress and our connector for AI assistants. When you do, the terms of that platform also apply to your use of it, and we aren't responsible for the platform itself.

You can start building a form without an account. To manage a form and see its responses, you need a free account. People who fill in your forms don't need an account.

If you create a form without signing in, you are its owner and are fully responsible for it and for any data it collects. To have it deleted, email us at support@fillio.so with its link.

Your account

• You must be at least 16 years old to create an account, or older if the law where you live sets a higher age. If you use Fillio for an organisation, you confirm that you are allowed to accept these terms for it.
• You sign in with Google or with a one-time code we send to your email. Anyone who can read your inbox can sign in to your account, so keep your email account secure.
• Use an email address you control and keep it up to date.
• You are responsible for everything done through your account, including by the teammates you invite to a workspace.
• Tell us right away at support@fillio.so if you think someone else has used your account.

Your forms and your responsibilities

You decide what your forms ask, who you share them with and what you do with the answers. You are the one collecting that information, and you are responsible for it. In particular:

• Have a legal basis for every answer you collect. Tell the people who fill in your forms who you are and how you will use their answers, for example in your own privacy notice, and get their consent where the law requires it.
• Follow the data protection, consumer, marketing and other laws that apply to you and to the people you collect answers from.
• Collect only what you need. Don't ask for sensitive information, such as health data or government ID numbers, unless the law allows it and you protect it properly.
• Never use Fillio to collect passwords, payment card numbers, bank login details or security codes. Fillio doesn't take payments through forms.
• Answer the people who fill in your forms when they ask to see, correct or delete their answers. You can find, export and delete responses in Fillio.
• Make sure you have the rights to everything you add to a form, including text, images, logos, fonts and videos.
• Keep the links to files people upload to your forms private. Anyone who has a file's link can open it.

Acceptable use

You may not use the Service, or let anyone else use it, to:

• Trick people into giving away personal, login or payment information (phishing), or pretend to be another person, company or organisation.
• Run scams, fake giveaways, fake job offers, pyramid schemes or any other fraud.
• Send or collect spam, or create forms in bulk with scripts or bots.
• Share or collect content that is illegal, sexually exploits minors, promotes violence or terrorism, harasses or threatens anyone, or promotes hatred against a group of people.
• Sell or promote illegal goods or services, such as drugs, weapons or stolen data.
• Infringe anyone's copyright, trademark, privacy or other rights.
• Collect personal data from children without the consent the law requires, or collect anyone's personal data in a way the law doesn't allow.
• Use Fillio to store or share files that have nothing to do with collecting answers.
• Upload malware or links to it, or try to get around our limits, our security or other users' access.
• Overload, attack, scan or disrupt the Service, or access it in ways we don't offer, such as scraping.
• Use the AI form builder to make anything these terms don't allow.

You may not use the Service if the sanctions or export laws that apply to you or to us forbid it.

We may remove or block any form, response, file or account that we believe breaks these terms or the law, or puts people or the Service at risk. When we think it's needed, we do this without notice. We don't review forms before they go live and we have no duty to monitor content, but we may look at content when we receive a report or need to keep the Service safe.

Content made by others

Forms, files and responses on Fillio are made by our users, not by us. We don't check them, we don't endorse them, and we aren't responsible for them or for how a form's owner uses the answers they collect. If you fill in a form, its owner, not Fillio, is responsible for what it asks and for what happens with your answers. Be careful with forms you don't trust, and never send a password or card number through a form.

Reporting a form

To report a form, a file or an account, use our report page or write to support@fillio.so. Include the form's link and tell us what is wrong with it.

We review reports promptly and act on them when they show a breach of these terms or the law. We may tell the form's owner that their form was reported or removed, unless the law or people's safety stops us. If we removed your content and you think it was a mistake, write to us and we will look at it again.

Copyright and other rights

If you believe something on Fillio infringes your copyright, trademark or another right, email support@fillio.so. Include the link to the form or file, the work or right you believe is infringed, and how we can reach you. When a notice is clear, we remove the content or block access to it promptly and may tell the person who added it.

If your content was removed and you believe that was a mistake, write to us and we will review it. We close the accounts of people who repeatedly infringe the rights of others.

Your content and our license

You keep ownership of the forms, files and responses you create or collect with Fillio. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, display and send that content only as needed to run, secure and improve the Service for you, for example to show your form to the people you share it with. The license ends when you delete the content, except for copies our providers keep for a limited time before erasing them, or copies the law requires us to keep.

A published form can be opened by anyone who has its link, and a file uploaded to a form can be opened by anyone who has that file's link. Don't put anything in a form that you aren't comfortable sharing with the people who can open it.

Fillio's name, logo, software, templates and design belong to us. You may use the templates to make your own forms, but you may not copy or resell the Service itself.

If you send us ideas or feedback, we may use them freely, without any duty to you.

Responses we process for you

When people answer your forms, we process their answers on your behalf and only to provide the Service to you. For that data you are the controller and we are your processor. Our Data Processing Agreement sets out how we handle it, including the providers we use, our security measures and what happens when you delete it. It is part of these terms and applies automatically, without a signature.

AI features

Fillio can build and edit forms from a description you write. To do this, we send your description, and when you edit a form its questions and options, to AI model providers. We use only providers that don't store or train on what they receive, and we don't use your content to train AI models. We never send responses to an AI provider.

When an AI assistant creates a form for you through our connector, we receive the description the assistant sends us. What you share with the assistant is covered by the assistant's own terms.

AI output can be wrong, incomplete or unsuitable for your purpose. Review every form before you publish it. You are responsible for what you publish.

Connected services

You can connect your forms to other services, for example a webhook that receives each response, your own Google Analytics, a Meta Pixel, or videos and pages from other sites shown inside a form. When you connect a service, you tell us to send it the data it needs, including answers when you set up a webhook.

Those services are run by others, under their own terms and privacy policies. We aren't responsible for them, for what they do with the data you send them, or for data lost on its way to an address you set up. You are responsible for being allowed to send your respondents' data to them.

Plans, payments and taxes

The Free plan costs nothing and has no time limit. No plan limits the number of forms or responses. Paid plans add features and are billed monthly or yearly in advance. Paid plans are not sold in every country, and prices can differ by country.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle handles payment, invoices, taxes and billing questions, and its buyer terms also apply to your purchase. We never see or store your full card details.

Prices shown include the taxes that apply where you live. The price shown at checkout is the price you pay.

A subscription renews automatically at the end of each billing period until you cancel it. You can cancel at any time in Settings. You keep your plan until the end of the period you have paid for, and you won't be charged again.

If a renewal payment fails, Paddle tries it again and you keep your plan for up to 7 days. If the payment still doesn't go through, your account moves to the Free plan. When a paid plan ends, your forms and responses stay, and the features of the paid plan stop working.

We may change our prices. A new price applies from your next billing period, and we will tell you before it does.

Refunds

If you are not happy with a payment, ask for a refund within 14 days of that payment by writing to support@fillio.so. You don't need to give a reason. The refund is sent to your original payment method through Paddle, usually within seven business days. This does not limit any refund rights you have under the law where you live.

Support

Support is open to everyone through our support page or at support@fillio.so. We try to answer quickly, and Business plan requests are answered first, but we don't promise a response time.

Availability and changes to the Service

We work to keep Fillio running, but we don't guarantee that it will always be available, fast or free of errors. It may be unavailable during maintenance or for reasons outside our control. We may change or stop parts of the Service. If we stop the whole Service, we will tell account holders in advance where we reasonably can, so they have time to export their responses.

We may change, limit or stop any feature or plan, including the Free plan, at any time.

Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we make no promises about it other than those in these terms, including implied promises about quality, fitness for a particular purpose or non-infringement. We don't promise that the Service will meet your needs or that data will never be lost. Keep your own copies of anything important, for example by exporting your responses.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, data or content, and our total liability for any claim is limited to the greater of USD 100 or the amount you paid us in the 12 months before the claim.

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of our providers, network failures, natural disasters or acts of government.

Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud, or for death or personal injury caused by negligence.

Indemnity

You agree to defend and compensate Fillio against claims, damages, costs and expenses, including reasonable legal fees, that come from your forms, your content, how you use the answers you collect, the services you connect, or your breach of these terms or the law.

Ending your use

You can stop using Fillio at any time and delete your account in Settings. Deleting your account deletes your forms, their responses and files, and your workspaces. It does not cancel a paid subscription, so cancel it first.

We may suspend or close your account, or remove content, if you break these terms, if the law requires it, or if your use puts other people or the Service at risk. Where it's reasonable, we will tell you first. Parts of these terms that by their nature should continue, such as ownership, disclaimers, limits of liability and indemnity, continue after your use ends.

Governing law

These terms are governed by the laws of the Republic of Türkiye, and disputes will be settled by the courts of Türkiye. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change is significant, we will tell account holders by email or in the app before it takes effect. If you keep using the Service after that, the new terms apply.

General

If any part of these terms can't be enforced, the rest stays in effect. If we don't enforce a right, we haven't given it up. You may not transfer these terms to someone else without our consent. We may transfer them as part of a merger, sale or reorganisation of our business. These terms, the Privacy Policy, the Cookie Policy and the Data Processing Agreement are the whole agreement between you and us about the Service. If a translation differs from the English version, the English version applies.

Contact

Questions about these terms: support@fillio.so.